Data Controller and Owner
White Glove Digital d/b/a dustina LLC – 12760 Park Ave #97, Riverton, UT 84065, [email protected]
Why the Company Collects Personal Data
The Company collects and uses Personal Data, or data which may be considered personal.
The Company collects Personal Data to improve its service, the quality of its websites, its business processes, and to deliver services to both clients and Users more generally.
This Personal Data includes cookies placed on individual devices employed by the User to access the Company’s website(s). These cookies are used to allow a User’s session to be saved, so repeated logging in is not necessary. They are also used in conjunction with third-party tracking services which are used for analytics purposes, advertising purposes, and analytics data collected to help the Company understand how its website services are used in order to improve the design and functionality of the website to better serve the Users,
Personal Data the Company Collects & How it is Collected
The Company collects personal information from those Users who request free information or informational materials offered by the Company. This occurs when a User completes a web form on one of the Company’s websites. This information may include: e-mail address, name, mailing address, and answers to questions regarding how they found the website.
The Company collects anonymized data about visitors to our website(s) using various tracking services including, but not limited to, Google Analytics, Hotjar, Hubspot, ConvertKit, Adroll, Google Adwords, Facebook, and others. The Company collects this data using browser Cookies, server logs, tracking pixels, and other related analytics technology.
It is the Company’s policy to use first-party Cookies (small text files that the Company or third-party services store locally on the User’s computer) on websites owned by the Company for one or more of the following purposes: to help identify visitors; assess usage patterns and perform traffic analysis; identify preferences; diagnose problems with the Company’s servers; analyze trends; and otherwise administer products and services of the Company. Cookies placed by the Company or third-party services on the computers of visitors to its websites do not include personally identifiable information such as name, phone number, email address or mailing address, nor does the Company link Cookies to such personally identifiable information in its servers or databases.
Google, Bing, Facebook, and many other internet sites track both inbound and outbound links to and from their websites. The Company does not have access to, control over, or influence on this Personal Data in any way and are not responsible for the way such third-party sites operate. The Company also cannot be held responsible for any tracking which occurs on websites other than its own. We work with vendors who comply with existing privacy laws, including Google, Facebook, and others, which facilitates our own compliance with such laws.
The Company collects Personal Data when contacted by Users via a contact form on its website. The Company typically collects a name, email address, phone number, and any other information the User gives freely to the Company in the context of their message to the Company. In addition, our forms typically capture IP address, web browser type, etc. to prevent spam and to verify identity. The Personal Data captured via such forms is stored in the secure database of the website as a safeguard in case of a problem with email deliverability, but deleted after no more than 90 days because that is the maximum time it may take to realize a technical problem with the website forms, necessitating the restoration of that data.
How the Company Uses Personal Data
The Company uses this personal information to send Users a information or materials requested from the Company. The Company may also send a short sequence of e-mails confirming that the information was received, and later asks the User for any feedback they have regarding the information or the Company, as well as any questions the User may have regarding the subject matter of the information.
The Company may also includes these Users on a mailing list for a print newsletter or other helpful materials sent occasionally each year.
The Company uses anonymized data in the form of Cookies, tracking pixels, and other analytics technology to improve the experience of websites operated by the Company, provide better service to clients, and to make better decisions regarding the marketing activities of the Company.
When Users contact the Company regarding services or marketing and technology questions, the Company uses personal information only to contact the User requesting contact in the context of the services requested.
The Company relies on a third-party mailing vendor to provide services to print and mail materials to people on the mailing list. This data is name and address only, and is shared using a digital file, which is screened regularly for false or outdated information. Third-party vendors use this digital file mailing list only to fulfill print and mailing orders on behalf of the Company.
Anonymized data collected using Cookies and other technology is accessible to the Company as well as the third-party tracking services which use the data. This includes but is not limited to Google Analytics, Hubspot, FullContact, G Suite, Facebook, Adroll, and Google Adwords.
What Can Users Do to Request Data Removal
Individuals wishing to have an email address removed from an email list of any kind may do so by clicking the ‘unsubscribe’ hyperlink which appears at the bottom of every automated email sent by the Company. Alternatively, they may contact the Company by phone, email, or via website to request removal. In order to process this request manually, a name and email address must be provided to the Company.
The User assumes responsibility for the Personal Data of third parties published or shared through this Website and declares to have the right to communicate or broadcast them, thus relieving the Company of all responsibility.
Method of Processing
The Company processes the Personal Data of Users in proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of such data.
Access to Personal Data may be available to data processors such as employees involved with the processing or to external parties providing services to the Company, third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies. The updated list of these parties may be requested from the Company at any time.
Personal Data is processed at the Company headquarters, unless stated otherwise in the rest of this document.
Personal Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request the Company for their suspension or removal.
Additional Information about Data Collection and Processing
The User’s Personal Data may be used for legal purposes by the Company, in court or in the stages leading to possible legal action arising from improper use of this website or the related services.
Additional Information about User’s Personal Data
System Logs and Maintenance
For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (system logs) or use for this purpose other Personal Data (such as IP address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Company at any time at its contact information.
The Rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Company to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Company at the contact information set forth above.
Definitions and Legal References:
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Information collected automatically from this website (or third party services employed in this website ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this website, which must coincide with or be authorized by the Data Subject (as defined below), to whom the Personal Data refer.
The legal or natural person to whom the Personal Data refers to.
The Company (or Owner)
dustina, LLC, dba White Glove Digital, together with any other natural person, legal person, public administration or any other body, association or organization to whom the Company has given the right to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this website. The Company, unless otherwise specified, is the owner of this Website.
The hardware or software tool by which the User’s Personal Data is collected.
Small piece of data stored in the User’s device.
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.